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Terms and Conditions

www.shoes.hr is official web shop of KOLEKS d.o.o., Nodilova 7, 10 000 Zagreb, Croatia

 

CONDITIONS OF PURCHASE
these conditions define the procedure of ordering, delivery and returning or claim of merchandise offered on our web-page.

Vendors of merchandise offered on these pages is:
Koleks d.o.o., Nodilova 7, Zagreb
OIB: 31041897589 MB: 1469169,

And the buyer of merchandise is the visitor of online shop who chooses at least one article, fills the electronic form for order and sends it to vendors.
All prices are expressed in € but are related to the Croatian National Bank exchange rate on the day of purchase and they include tax.

 

ORDERING
Ordering of merchandise is possible 24 hours a day, 7 days a week.

 

PAYING WITH CREDIT CARD ON WEB-SHOP
Ordered articles can be payed easily and safely with one of these credit cards: American Express, Diners, MasterCard, Maestro or Visa. Service of safe Internet-management is provided by T-Com Pay Way.

 

OTHER WAYS OF PAYING
Payments are also possible by e-banking on account number in Raiffeisenbank HR9624840081100274374 with indication of payment for web-shop. On our e-mail mephisto@koleks.hr you will send the name of model and size that you chose, as well as your address and telephone number.

 

CONFIRMATION OF ORDER
The buyer will receive notification of confirmation about his order on his e-mail address after the purchase is done and has all details approved by the law.

 

DELIVERY

Ordered merchandise will be delivered within:

  • EU, Switzerland, Norway, Iceland and other Europe countries: 2 days (by DHL)
  • USA and Canada: 2-3 days (by DHL)
  • Japan, South Korea and Taiwan: 3-4 days (by DHL)
  • Croatia: 2 days by Croatian post – Paket 24

 

Delivery Worldwide by: DHL express Worldwide and partners of DHL in delivery countries

Delivery in Croatia by: Croatian post office – paket 24 express service

If the merchandise is not available, the vendors will inform the buyer (by e- mail or telephone call) about possible deadline of delivery. At that point, the buyer can accept the new deadline or cancel the order. If the customer decides to cancel the order- vendors will return the money within 30 days since the delay started, increased by penalties.

When the customer receiver his order to his address, he is obligated to check the merchandise and establish if there are any damages. If there are damages, customer needs to immediately return the package to deliverer (if there are visible external damages). The merchandise is insured from delivery loss, is if the customer doesn’t receive his order (or isn’t informed by vendors/post office about some kind of delay) within 30 days, customer needs to contact vendors about that, so the vendors can take necessary action to find the package or send replacement.

 

SHIPPING AND DELIVERY PRICES

  • EU, Switzerland, Norway, and Iceland is approximately 10 €
  • US and Canada is approximately 20$
  • Japan, Taiwan, and Republic of Korea is approximately 20 €
  • Serbia, Bosnia and Herzegovina, and Montenegro is approximately 10 €
  • Croatia is free of charge

 

TAXES AND DUTIES

We ship from EU (European Union). For all destinations in the European Union, the UK and the USA (for shipments under 800$) you do not have to pay any taxes. For all other countries the recipient is responsible for all import fees, custom taxes and local taxes imposed by the country where shipment is made. Since we ship to all countries with DHL you can check what could be fees, custom taxes and local taxes with DHL Express https://www.dhl.com/en.html for your countr

 

REFUND
if the model or colour doesn’t fit the customer, there is a possibility of replacement within 7 days. Customer needs to contact web-shop on e-mail: mephisto@koleks.hr about that refund. When the refund is confirmed from our side, customer needs to send the package (on his own expense) to the address: KOLEKS d.o.o., Nodilova 7, 10 000 Zagreb, Croatia. The shoes need to be packed the same way they were received with written request for new size or colour (the same request that was sent by e-mail).Then Koleks d.o.o. web-shop delivers new shoes free of charge in wanted size or colour.

 

UNILATERAL TERMINATION OF THE CONTRACT
The Buyer may unilaterally terminate the Contract within 14 (fourteen) days without giving a reason. In order to be able to terminate the Contract unilaterally, the Buyer must notify Koleks doo of its decision to unilaterally terminate the Contract before the expiration of the term by an unequivocal statement sent by mail (Koleks d.o.o., Nodilova 7, 10000 Zagreb) or by e-mail to koleks@koleks.hr , in which you will state your name and surname, address, telephone number, e-mail address.

 

COMPLAINTS
Customer has the right to complaint if there were any damages on the shoes within 7 days. Before sending the shoes back, they need to be cleaned and an e-mail needs to be sent that explains the complaint about the merchandise on e-mail address: webshop@koleks.hr . As well, written explanation needs to be sent with the shoes to address KOLEKS d.o.o., Nodilova 7, 10 000 Zagreb, Croatia, with indication on the package „For WEB-SHOP complaint“. When we receive the shoes, we will check the quality to determine what is the damage and if the repair is possible. Deadline for resolving complaints is 15 working days from the day the package has been received. Manufacturer is not responsible for any mechanical damages that can occur on top or the sole of the shoe by walking, jumping, sliding or similar activities that can damage the shoes.

 

PRIVACY PROTECTION
Koleks d.o.o. is obligated to protect vulnerable data of its customers, they collect just necessary basic data about customer that they need to carry out our obligations, to inform customer of way we use collected data, give customers possibility of choice about using their data, including possibility of decision if they want or not for their names to be removed from the list that is used for marketing. All data about customers are kept safe and are available only to employees that need them for doing their job. All Koleks d.o.o. employees and business partners are accountable to respect the terms of privacy protection.

 

REFERENCE
we hold the right for errors in description, price or photography of merchandise.

 

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Koleks d.o.o. Nodilova 7, 10000 Zagreb, tel: +385 1 4811 700 fax: +385 1 4811 709 email: koleks@koleks.hr iban: HR9624840081100274374